Please Allow 5-7 Business Days for Processing

SECURE SHOPPING TERMS AND CONDITIONS OF SALE

THESE TERMS AND CONDITIONS OF SALE GOVERN YOUR PURCHASES OF PRODUCTS FROM LVRG, LLC (“COMPANY”).  EVERY TIME YOU MAKE A PURCHASE ON OUR SITE, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS AND CONDITIONS OF SALE.

Every order you place through the Company will be deemed your offer to purchase our products.  We may accept your offer either through an e-mail confirmation or through shipment of the items you requested.  Our acceptance of each offer as specified is expressly subject to and conditioned on your acceptance of these (and only these) Terms and Conditions of Sale.

SHIPPING INFO 

PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING

Packages may require signature for delivery.
For domestic orders we use the United Parcel Service (UPS). We ship from Illinois so orders that are shipped using ground service characteristically take up to 7 business days depending upon the distance from Illinois. We also use the United Parcel Service for all APO/FPO and P.O. Box packages that weigh less than one pound.

For all APO/FPO and P.O. Box address’s over one pound we use the United States Postal Service (USPS). These orders can take up to 10 business days depending on the distance from IL.

For all international orders we use the United States Priority Mail International which can take up to 10 business days.  International shipping rates will be applied to all international orders.

SHIPPING RATES

Standard United Parcel Service (UPS) rates apply and will be determined by the weight of each order.

MONEY MATTERS

 All prices we show on this site are subject to change without notice.  Prices stated at beginning of shipment apply.  Applicable taxes or shipping and handling charges are not included in the product prices, but all such charges will be added to your invoice and will be visible at Check Out before you complete your purchase.  Information about our shipping and handling rates is available under each product description, or at Check Out.  We accept payment only by the following methods: Amex, Master Card, Visa and Discover.

LVRG RETURN POLICY

 We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.

Please note that the following conditions apply:

You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you.

Shipping charges are not refunded when you return an item.

Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable.

If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. 

Return Instructions

Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center

Include a note with the following information:

• Order number
• Refund or Exchange?
• Reason for return
• Exchange item(s) requested (if applicable)

Ship the mechandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.
If you do not have your packing slip, please contact us and make sure to include the following information:

• Order number
• Item(s) to be returned

Damaged Items

Refunds

Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center. However, please understand that exchange processing times may vary depending on the season and the exchange product's availibilty. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund. If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)'s arrival at our fulfillment center, please contact us and make sure to include the following information:

• Order number
• Item(s) returned
• Returned for a refund or exchange?
• Exchange item requested (if applicable)
• Tracking information for the returned item(s)

OFFERS AND PROMOTIONS

All offers and promotions are not intended to be used in combination unless otherwise specified.    LVRG reserves the right to cancel and refund any order at our discreation.

CREDIT CARD SECURITY

We have taken several steps to make sure that your personal information is highly secure.  Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.  Most browsers will show a lock icon in the bottom status bar on secure pages.  Look for this icon on any web page that asks for your personal information.  We also use state-of-the-art Secure Sockets Layer (SSL) encryption to protect your personal information from unauthorized use.

CHANGES OR CANCELLATIONS

• All transmissions of secure information will occur with 128 bit encrypted packets 
• Our site is registered with Verisign Secure Site Services (click on seal for confirmation) 
• Credit Cards and Expiration Dates will be stored temporarily and encrypted on our  secure server 
• We charge your card only upon shipment of your products, at which point we permanently delete your card number 

We may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems.

Shipping Policy

Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.

Please note:

• Orders placed after 1:00pm Central Time will begin processing the following business day.
• Backordered and pre-order items do not begin processing until inventory is received at our fulfillment center.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us and make sure to include the following information:

• Order number
• Item not yet shipped

COLORS

We display colors of our products on our site as accurately as we can, but the actual color you see depends on the accuracy of your own monitor, which we cannot guarantee.

EXTRAS

We may revise or modify products, product information or pricing without notice.  We are not responsible for typos, fax or printing errors.